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Job Description
Receptionist
The Position
Fairway America is seeking an experienced receptionist to receive incoming telephone calls, obtain callers’ names, and forward calls to appropriate person or take a message. This person greets and provides information and assistance to clients and customers, and answers inquiries from the general public.
At Fairway America, we are committed to our core values in order to " aspire" to greatness :
- Act with Integrity
- Strive for Excellence
- People First
- Inspiring Goals and Visions
- Results Matter
- Empowering Each Other for Success
These values are alive at our company and we live them every day while pursuing our mission of “facilitating the success, growth, expansion and achievements of viable small owner operated businesses and commercial real estate owners by providing timely and reliable secured financing” and vision of “building America’s leading community of top independent commercial loan originators and being their wholesale lender of choice”. If a deal is not worthwhile for everyone (our borrowers, investors, Correspondents, and Fairway) we’d rather not do it at all.
For the A player looking for something special and who can answer "yes" to all of the following questions, this is the opportunity for you.
- Are you passionate about providing outstanding customer service?
- Do you take pride in completing all of your day to day tasks and doing things right the first time?
- Are you seeking an atmosphere of open and direct communication, clear and mutually established priorities and expectations, and a culture of accountability and performance?
- Do you exceed people's expectations of you on a regular basis?
- Do you inspire to make sure the job is done correctly?
- Do you want to make a tangible contribution to the success of your department and company?
- Are you able to handle multiple tasks and activities at one time and still maintain a high level of accuracy?
If you answered "yes" to these questions, we want to meet you!
Our Company
Fairway America is a successful Portland, Oregon based and privately funded commercial real estate lender and mortgage banker. Through a simplified and streamlined process, Fairway America provides financing solutions for people who are unable or unwilling to get financed by more traditional lending sources. Every day, Fairway America helps borrowers solve difficult problems, meet pressing deadlines, or take advantage of excellent opportunities. While assisting these borrowers, we also enable our investors to earn above average returns they have difficulty obtaining elsewhere. Our conservative lending approach over the past decade has enabled us to weather this financial storm and positioned us to take advantage of unprecedented market opportunities while helping people who are otherwise unable to locate financing.
The Position
The Receptionist is a key person in our organization. This person has accountability for greeting all clients and providing support to all departments as needed. The successful candidate will be a friendly, gregarious individual who enjoys serving people as well as someone who is organized and who enjoys completing tasks, following up on important paperwork and derives a sense of accomplishment from providing timely and accurate work.
Responsibilities
- Answer telephone calls, obtain caller’s name, and forward calls
- Master use of phone system
- Light clerical and word processing duties
- Receive faxes in email and forward to appropriate employee
- Greet clients and visitors in a professional manner
- Monitor and maintain portfolio insurance records
- Assist underwriting and loan servicing departments as requested
- Update and maintain contacts in our CRM (Salesforce.com)
- Handle all mail, deliveries, recycling and other daily office functions as directed
Qualifications
At Fairway America, your values, abilities, and demonstrable track record of success are generally more important to us than direct experience. That being said, an ideal candidate would have most or all of the following:
- Reliable and punctual
- One year relevant experience as receptionist preferred
- Understanding of software and system implementations and applications
- High school diploma
- Professional demeanor
- Escrow, title, and/or mortgage related experience is a plus
- Advanced Word and Excel skills are a plus
Benefits
Fairway America is committed to maintaining a motivated, positive work environment full of great people who share, demonstrate, and live our core values. Take pride in working for a company that lives its core values, vision and mission/purpose and continually provides tangible value and benefit to its employees, brokers, borrowers and investors. Our benefits include:
- Excellent hourly wage
- Medical & dental coverage
- Matching 401K plan
- Cafeteria plan (section 125 plan)
- Short term disability policy
- Company paid ongoing training and personal development
- Vacation, personal time off and company paid holidays
- Outstanding working environment
- Family friendly atmosphere and culture
- Working with other “A players” with a burning desire to win
Apply
If you feel you are an A player, are up for our challenging, demanding, and rigorous hiring process, and would like to join a dynamic, growing company, please submit your cover letter and resume to start the application process. All candidates must complete the application process to be considered. Phone calls are not accepted.
